Privacy policy

Who we are

SPJ Electrical Installations Limited is responsible for the personal information described here (the “data controller”). For privacy questions or requests, email [email protected] or call 0161 302 9119.

Information we use

• Your name, email address, telephone number and postal, billing or site address.
• Your company and role, where you contact us on behalf of a business.
• Enquiries, correspondence and information about the work you need, including any photographs or plans you provide.
• Quotes, job records, invoices, payment status and service history.

We usually receive this information from you. We may also receive relevant contact or site details from your employer, a property manager or a contractor arranging work with us. Website technical information is explained below.

Why we use it

We use information to answer enquiries, prepare quotes, arrange and carry out work, coordinate site visits, issue invoices, maintain service records and resolve queries or complaints. Our legal bases are:

• Contract: providing services you have asked for, or taking steps at your request before entering a contract with you.
• Legitimate interests: handling business enquiries, communicating with company or site contacts, managing work and payments, keeping appropriate service records and protecting our website. These interests must be balanced against your rights.
• Legal obligations: keeping records or providing information required for tax, accounting and other applicable legal requirements.

We need relevant contact and job details to quote for and deliver work. If you choose not to provide them, we may be unable to deal with your enquiry or provide the service.

Who we share it with

Where needed for your job, we may share relevant contact, site and work details with our sister company, Pureheat, and contractors involved in delivering the service. We limit sharing to what is needed for that purpose.

Information may also be handled by providers supporting our email, IT, website and accounting, or shared with professional advisers, insurers or authorities where necessary to meet legal obligations or deal with a claim.

Website and cookies

This website does not have customer accounts or an online enquiry form. Email and telephone links let you contact us using your own email or phone application.

Our website is hosted through Cloudflare. When you visit, Cloudflare may process technical information such as your IP address, browser details, requested pages and request times to deliver and protect the site. Necessary security cookies may also be used. See Cloudflare’s privacy policy for details.

Cloudflare operates a global network, so website information may be processed outside the UK. Its data processing terms describe the safeguards for international transfers. Contact us if you would like more information about providers handling your data.

How long we keep information

We keep information for as long as needed for the purpose it was collected. The period depends on whether an enquiry leads to work, the length of our customer relationship, ongoing servicing or warranty needs, and legal, accounting or claims requirements. Job and financial records may need to be kept after work is complete. Information should be deleted or securely disposed of when it is no longer needed.

Your rights

Depending on the circumstances, you can ask to access or correct your information, have it deleted, restrict how it is used, or receive a portable copy. These rights are subject to legal conditions; for example, we may need to retain certain accounting records.

You can object to our use of your information where we rely on legitimate interests. If we rely on your consent for a particular use, you can withdraw it at any time without affecting earlier lawful use.

To make a request or raise a concern, contact [email protected]. You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

Changes to this policy

We will update this page if the way we handle personal information changes. The date above shows when it was last revised.